As you’ve probably noticed by now, our solution is extremely flexible when it comes to customizing different features within the software based on how you and your team want to utilize Synct.

Provider users can turn on/off the response options they would like to be able to select from when responding to a care request. The response options can be updated at any time within the provider profile. The Synct Response Options include the following:

Respond with Care Instructions: Responding with Care Instructions is the standard response option in Synct. When a provider responds with Care Instructions, the patient is charged an amount similar to their copay.

Schedule an Office Visit: If a provider finds it appropriate for the patient to come into the office instead of providing virtual care, this is the option they would select. If this response option is chosen, the patient is not charged for their care request.

Visit Urgent Care: If a provider finds it appropriate for the patient to visit urgent care, this is the option they would select. If a provider chooses this option, the patient will not be charged for using Synct since their care needs would be met elsewhere.

Telemedicine Video Conference: If a provider would like to see the patient before providing care, but it does not necessarily require an office visit, providers can offer the option of scheduling a video conference with a patient.

In Part 6, we will highlight more details of our Video Conferencing Solution.

To learn more about all of the features of Synct, view an online demo of our solution by clicking the link below, and stay tuned for next week’s highlighted feature of Synct. 

Synct currently supports over 35 medical conditions, including Prescription Refills and Care Follow Up Questions. And, we recently added Behavioral Health Conditions including Anxiety, Depression, Paranoia, and Addiction.

Synct Provider users have the ability to select which specific conditions they want to care for using Synct. Each of the categories and specific conditions can be turned on or off and updated at any time within the provider profile.

This feature has become increasingly popular among providers offering Synct. We’ve shown you the simplicity of customizing conditions and condition categories below:

To learn more about all of the features of Synct, view an online demo of our solution by clicking the link below, and stay tuned for next week’s highlighted feature of Synct. 

One of our goals when creating Synct was to replace patient phone calls for care due to the fact that when caring for a patient over the phone, there is no record of care. With Synct’s Reporting Functionality, users will always have a report of each care request submitted.

The Synct Reporting features allow users to run custom and standing reports. The Synct dashboard includes a general activity report that is easily accessible and can be filtered by request status. Provider users also have the option to export this report by printing it or downloading a PDF, CSV, or Excel file.

For full reporting functionality and to run more specific reports, users can select date intervals such as last week or this month, or for a specific date range.

Standing Reports:

With Standing Reports, users can run reports based on Activity, Patient Activity, Condition, Response Type, Response Time, or Cancellation.

Custom Reports:

When creating a Custom Report, providers can filter the reports by selecting which fields they want to include in the report, such as Patient Name, Patient Gender, Conditions, Physician Office Team Members, and Request Date and Time. and the custom reports can be saved for future reference after running the report.

Not only can users run any of these reports at any time, but our team also sends a monthly report to our users at the end of each month in order to track success.

Below, we’ve included a video that briefly runs through Standing and Custom Reports in the Synct software:

To learn more about all of the features of Synct, view an online demo of our solution by clicking the link below, and stay tuned for next week’s highlighted feature of Synct. 

When searching for a telemedicine solution, many providers wonder whether it is possible to be off-call/on-call for another provider while using virtual care, how to manage their schedule and how to be notified. With Synct, it’s simple to do all the above. The Call Group Setup and Scheduling functionality allows providers to share call with multiple call group members. Providers can invite multiple physicians to join their call group and manage their patients while they are on call for the off call physician.

While a provider is on call, patient care requests are forwarded to their Synct Dashboard, and they will receive email or SMS text message notifications based on their specific notification preferences. While a provider is off-call, patient care requests will still be shown on their dashboard and in reports, but they will not receive notifications of new care requests. This ensures that both providers have reports of each request.

The Call Group schedule feature allows providers to access and manage their call group schedule including adding new call times and editing scheduled call times. Here’s how simple it is:

To learn more about all of the features of Synct, view an online demo of our solution by clicking the link below, and stay tuned for next week’s highlighted feature of Synct. 

In our previous blog series Understanding Telemedicine and the Benefits for your Practice, we introduced the many advantages of Synct to assist and educate you in navigating your telemedicine options. It was very popular! So, we are launching our next series entitled Customizing Synct to Your Practice.

In this 7-part series, our goal is to show you how telemedicine can enhance your practice without disrupting what already works well. Our team will share a different unique feature of Synct and how your practice might benefit.

Team Member Management

Call Group Scheduling

Custom and Standing Reporting Features

Customizable Supported Condition Categories

Customizable Response Options

Video Conferencing

Branding Options

In the remaining parts of this series, we explain the functionality of these features and how they assist physician practices in meeting their goals.

Part 10- Attract New Patients

Patients want convenience and expect their physicians to be able to interact with them through everyday technology. A 2017 study found that 50 million Americans are “ready to ditch their primary care doctor” and switch to a PCP offering telemedicine.

For that reason, many organizations are using Synct as an outreach tool to attract new patients and to retain their existing patients. Unlike many virtual care platforms, we do not employ providers, so Synct is never competing with you for current or existing patients.

In order to assist our clients, we’ve developed promotion and outreach plans to guide your success. While our Promotion Plan includes all of the resources and materials an organization needs to promote Synct to your current patients, our Outreach Plan includes the resources your organization needs in order to capture new patients and grow your organization. We provide all of the marketing materials and resources for your organization to succeed in implementing Synct and getting the word out to potential future patients.

To learn more about how Synct can help you drive patient engagement and grow your organization and market share, view an online demo or schedule a discussion with us today.

Part 9- Office Efficiency

“My physician told me about this service, and I used it a few weeks later on a Saturday morning. No urgent care visit for me! I received treatment through this virtual visit by my own physician.” – Jennifer

It’s safe to say most physician practices and healthcare organizations want a more efficient office. Telephone-based care has started to increase in physician offices, which creates inefficiency, and providers are not getting paid for this type of care.

Synct is just as efficient for providers as it is for patients. Our platform is carefully designed around the needs of both patient and physician. Synct is intuitive and easy to navigate.

With Synct, patients don’t have to play “phone tag” in order to get in touch with their physician’s office, and they don’t have to wait in the office to see their doctor or spend time traveling to and from the office. For patients it takes under 5 minutes to register and under 5 minutes to submit a care request. Patients love the ease and efficiency of our platform.

Physicians using Synct save time for both themselves and their patients. It only takes 2 minutes on average for a provider or office team member to respond to a patient’s care request, while a telemedicine consultation via phone call can take an average of 21 minutes to complete. This also saves time for physician office staff because they do not have to spend time returning patient care question calls or offering care instructions over the phone.

To learn more about how Synct can create a more efficient office for you and your staff, view an online demo of our solution or schedule a discussion below.

Part 8- Your Web Presence

Now, more than ever, it is important for health care organizations to have a positive online presence. Although the Internet has been the go-to source for health and wellness information for a quite some time, many physician practices are unusually absent in the online world, often treating the web as an afterthought to traditional media.

Potential and existing patients are using websites and social media as a starting point for gathering information about your organization and providers. In fact, a recent Health Management Academy survey showed that almost half of participants were influenced by social media when searching for healthcare services, and 66% used their provider’s website to learn more about the facility or get updates about their treatment. (Source: http://www.healthcarebusinesstech.com/hospitals-social-media/)

Our team realized the need for a strong online presence when it comes to smooth telemedicine implementation, so we began offering Web Services. Our Web Services team specializes in complete website design for health systems and organizations of any size.

If you’re looking to enhance your online presence, ask yourself the following about your practice’s current website:

1. Is our website design clean, professional, and simple to navigate?
2. Does my practice’s website have relevant information about our providers, locations, specialties and services?
3. Does our website have links to the patient portal?
4. Does our website have information about after-hours care?
5. Does our website have information about insurance, privacy, billing, etc.?
6. Is our website maintained often?
7. Does my organization’s website have Search Engine Optimization (SEO)?
8. Does our website have shareable health and wellness content for patients?
9. Is our website consistent with the brand of our organization?

What message does your current online presence send to your potential and existing patients?

Synct is your one-stop solution for your digital presence.  Whether you’re interested in telemedicine options for your practice or website development, we’re here to help.