Understanding Telemedicine & The Benefits for Physician Practices



Part 4- Managing Patient Telephone Calls for Care

It is 11:30am and you already have four patients that have left a message for the nurse. Their complaints vary from a medication prescription refill, to a question about their office visit the previous week, to flu-like symptoms. The patient does not want an office visit or they would have requested one. Somehow, some way, the nurse will find a time to call the patients back and hopefully not get their voicemail and have to leave a message for them to call again.

This situation is a form of telemedicine often referred to as telephone-based care and can be very disruptive to physician offices. It is inefficient for the nurse and generates zero revenue for the practice. What if there was a better way to manage these patient requests for care? Fortunately, there is a solution.

By converting these calls for care to an asynchronous telemedicine solution, the patient submits their care need electronically in the cloud, and the provider can respond quickly and efficiently when they have 2-3 minutes available. The asynchronous method is that the patient and provider do not have to connect by telephone at the same time. This greatly improves efficiency. And, the patient agrees to pay a fee similar to their copay while the provider generates income for the valuable care provided.

Asynchronous telemedicine is a relatively new form of care and you can learn more by watching this short 90 second video LINK. Find out more at synct.md how you can add this service to your practice at no cost.