Understanding Telemedicine & The Benefits for Physician Practices

Part 2 –Why do my patients want telemedicine and why should my physicians offer it?

When considering the Synct solution, we studied the research data available. What we found was compelling.

74% of Patients want Telemedicine Options

88% of Patients want a Relationship with their Physician

Only 15% of Physicians Offer any form of Virtual Care Solutions

Less than 20% of Patients have ever used the EMR Patient Portal

In 2017, less than 2% of Physician Visits are Telemedicine Based

Why are telemedicine visits so underutilized? The answer is patients want telemedicine options but they want to connect with their trusted physician. And, their physician does not offer telemedicine as an option as they have only considered video conferencing and that is often too inefficient for a busy office.

Your best option for a busy practice is to offer an asynchronous telemedicine solution. This option allows the patient to submit a care request to their physician by answering a series of questions related to their selected medical condition. The physician, or nurse, can then review the patient request and respond when it is convenient. The asynchronous element is the patient and physician do not have to schedule or meet face-to-face or virtually. While some patient care requests, do result in a video conference, the fact that the physician already knows about the patient’s medical concerns reduces the video conference interaction to less than 12 minutes on average. You can learn more about asynchronous telemedicine HERE.

Now that you understand from Parts 1 and 2 what telemedicine is and why patients want it and physicians should offer it, you need to understand the potential benefits to your practice. In Part 4 of 11, we explore the first of the benefits of telemedicine: Managing Patient Telephone Calls for Care.